Help Center

New User Guide


1 . How to place an order?

There are two methods to place an order with DearBeads:

  • Order online with shopping cart:
    • 1. Add anything you want to purchase into your shopping cart.
    • 2. Fill in necessory information such as shipping address, phone number and receipt name.
    • 3. System will figure out shipping fee according to the weight of the order.
    • 4. Pay.
    • 5. You will receive a confirmation email.
    • 6. Waiting your order to be shipped(tracking number will be provided.)
  • Email ordering: Please email us the detailed information of what you want to order including item number, quantity, shipping address etc. We will tell you the total cost after receiving your order via email.

Our suggestion: You can make your order via either above methods. However, we think it is better to place your order online through website as it is easier to process and expedite your order. Moreover, you can check the details and the status of your order in your account on our website if you place order through DearBead with shopping cart.

2 . How to do if I forgot my password?

Click on the “Log in” link,  go to the “Lost your password?”, and fill in your email address. Click on the “Reset password” button. And then you will receive an email immediately to reset your password.

3 . What are the benefits of registering with DearBeads?

As registered member you can conveniently make online orders, inquiries at DearBeads. And you can avoid the hassle of repeatedly keying in the same information for your future online purchase from this website.
You can also check your orders by communicating with DearBeads customer services representatives.

4 . I Can’t Log In My Account!

Please follow these instructions:
Check your login details. Your login username is your email address used for registration.
It might be a problem caused by DearBeads system maintenance – Please wait 30 mins and try again

Ensure that cookies from www.dearbeads.com are accepted in your browser (Internet Explorer or others).

If nothing works please submit a ticket, our customer service will help you solve it out.

TIP: If you’re not sure if the problem is with us or you, please test logging in with a different computer to try logging in, or try different browsers.

If you made a mistake when you registered, and you can’t access your account. and you’ve never made any orders, it might be quickest to just use the registration to sign up again for a new account.